FAQ's

FAQ's

Q~ Can you find me Crystals that are not on your page?

A~Yes, we have a large network of Suppliers within Australia and stretching Globally for just about anything.

 

 

Q~ What is the best way to contact you?

A~ Follow our link to Facebook for immediate response, 7 days a week morning to late.

 

 

Q~ How does your shipping work?

A~ We have same day or next day shipping with Australia Post. We have a 100% transport safety Guarentee for your peace of mind.

 

 

Q~ What is your satisfaction Guarentee?

A~ We stand by our reputation and do whatever it takes to keep each and every one of our customers happy and coming back. We have a no questions asked 100% refund policy. If something does not meet your expectations, send it back to us for a full refund.

 

 

Q~ Where do your Crystals come from?

A~ We get as much stuff as we can from our Local Wholesaler and also some from interstate Wholesalers. Rarer Gems and Minerals are sourced Globally on request. Everything is picked intuitively and lovingly by hand. If it's not amazing, we don't want it. We don't order and re-sell without viewing each Crystal, and NO drop shipping!

 

 

Q~ Why choose you?

A~ We are against the culture of treating people like numbers and go out of our way to make your experiences with us as amazing as possible! We want to help with anything we can, wether it be sourcing Rare Crystals & Minerals to sending extra photos and videos to being on call 7 days a week.

 

Q~ Is it possible to see stock of products that are the 'sample pic only' products?

A~ Yes, connect with us on Facebook for a more personalised experience and request pics and additional info.