FAQ's

Q~ Are my details safe?

A~ We are encrypted and secured and at no stage is your Credit Card information stored or kept. The only details we see are the last 4 digits of your card.

 

 

Q- What is the best way to contact you?

A- Follow our link to Facebook for immediate response, 7 days a week morning to late. Also we have an easy Contact us section on our Homepage. Our details are sales@oddballcrystals.com.au Ph: +61 406 075 179

 

 

Q- How does your shipping work?

A- We have same day or next day shipping with Australia Post. We have a 100% transport safety and loss Guarantee for your peace of mind. If your purchase doesn't show up, free from transport damage, we will refund you. Stock is kept and shipped from Australia.

 

 

Q-What is your satisfaction Guarantee?

A~ We stand by our reputation and do whatever it takes to keep each and every one of our customers happy and coming back. We have a 100% satisfaction Guarantee refund policy. If something does not meet your expectations, send it back to us for a full refund.

 

 

Q- Where do your Crystals come from?

A- We get as much stuff as we can from our Local Wholesaler and also some from interstate Wholesalers. Rarer Gems and Minerals are sourced Globally on request. Everything is picked intuitively and lovingly by hand. If it's not amazing, we don't want it. We don't order and re-sell without viewing each Crystal, and NO drop shipping! 

 

 

Q- Why choose you?

A- We are against the culture of treating people like numbers and go out of our way to make your experiences with us as amazing as possible! We want to help with anything we can, weather it be sourcing rare Crystals & Minerals to sending extra photos and videos to being on call 7 days a week.

 

Q- Do you have policies in place for privacy, refunds and other usual information?

A- Yes, at the footer of our Page, you will find easy access to all of our detailed policies so there is nothing left to chance.